Gibaji Terms and Conditions for Bangladesh Players

Welcome to Gibaji. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Gibaji ("the Platform", "we", "us", "our"). By accessing the Gibaji website, creating an account, making a deposit, or placing any bet or wager on the platform, you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you must not use the Gibaji platform. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version. We recommend bookmarking this page and checking it periodically for changes.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and Gibaji.

To register and use Gibaji, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age.
• You must be accessing the platform from a jurisdiction where online betting is not prohibited by local law.
• You must not already hold an active or previously suspended Gibaji account.
• You must provide accurate, complete, and truthful information during registration.
• You must not be acting on behalf of another person or entity when registering.
• You must not be a current employee, contractor, or close family member of a Gibaji employee.

Gibaji reserves the right to decline any registration application without providing a reason. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance held in the account.

Gibaji is required to verify the identity of all players before processing withdrawals. This process is known as Know Your Customer (KYC) verification. You may be asked to provide the following documents at any point during your use of the platform:

• A government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address dated within the last three months (utility bill, bank statement).
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account showing your registered name and number).
• A selfie holding your ID document, if requested by the verification team.

Verification documents must be clear, unedited, and fully legible. Gibaji will not process withdrawal requests until verification is complete. The verification process typically takes between 24 and 72 hours once all required documents have been submitted.

Gibaji supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions must be made from payment accounts registered in your own name. Third-party deposits and withdrawals are strictly prohibited.

The following conditions apply to all financial transactions on the Gibaji platform:

• Minimum deposit amount: as displayed on the deposit page at the time of transaction.
• Minimum withdrawal amount: as displayed on the withdrawal page at the time of request.
• Deposits are credited to your Gibaji account within minutes of confirmation from the payment provider.
• Withdrawal requests are processed within 24 hours of submission, subject to verification status.
• Gibaji does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.
• Withdrawals will only be sent to the same payment method used for the most recent deposit, unless otherwise approved by the support team.

Gibaji reserves the right to delay or decline any withdrawal request that triggers our fraud detection systems or where verification documents have not been provided. In such cases, the support team will contact you with further instructions.

Gibaji offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms listed on the relevant promotion page, as well as the general bonus conditions set out here.

• Each bonus offer may only be claimed once per player, per household, and per payment method, unless the offer explicitly states otherwise.
• Wagering requirements must be completed within the time limit specified for each offer. Uncompleted bonuses will expire and be removed from your account.
• Gibaji reserves the right to withdraw, modify, or cancel any promotion at any time. Players who have already claimed an active bonus will not be affected by mid-promotion changes.
• Bonus funds cannot be withdrawn directly. Only winnings generated from bonus wagering, after the wagering requirement is met, are eligible for withdrawal.
• Certain games may contribute at different rates toward wagering requirements. The contribution rates for each game type are listed on the promotions page.
• Gibaji may void bonus winnings and close accounts where bonus abuse is detected, including but not limited to: low-risk betting patterns designed to clear wagering requirements, use of multiple accounts, or exploitation of system errors.

All bets and wagers placed on Gibaji are subject to the specific rules of the game or market in question, as well as the general rules set out in this section.

• Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or amended by the player.
• Gibaji reserves the right to void any bet placed on an event or game where a technical error, data feed error, or pricing error has occurred.
• Maximum bet limits apply to all markets and games. These limits are displayed within the relevant game or betting interface.
• In the event of a dispute regarding the outcome of a game or bet, the result recorded in the Gibaji system will be treated as final, subject to review by the support team.
• Gibaji uses certified random number generation for all casino and card games. The RNG is independently audited and the results cannot be influenced by the platform or the player.
• Winnings from games are credited to your account balance immediately upon the conclusion of the game round.

For specific rules relating to individual games available on Gibaji — including Crazy 777, Ocean King Jackpot, Andar Bahar, Deuces Wild, Coin, and Treasure Boat Fishing — please refer to the rules section within each game interface.

The following activities are strictly prohibited on the Gibaji platform. Engaging in any of these activities will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using the platform for money laundering or any other illegal financial activity.
• Attempting to reverse, dispute, or chargeback any deposit made to Gibaji.
• Sharing account credentials with another person or allowing another person to use your account.
• Registering an account on behalf of another person.
• Accessing the platform using a VPN or proxy service to circumvent geographic restrictions.
• Engaging in any form of harassment, abuse, or threatening behaviour toward Gibaji staff or other players.

Gibaji reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Detection of fraudulent, abusive, or suspicious activity.
• Receipt of a chargeback or payment dispute from the player's payment provider.
• At the player's own request, including for responsible gaming reasons.
• Regulatory or legal requirements that necessitate account closure.

Where an account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. Where an account is closed at the player's request or for reasons unrelated to a breach, any verified real-money balance will be returned to the player's registered payment method after deducting any applicable bonus amounts.

Players who wish to close their account voluntarily should contact the Gibaji support team at [email protected]. Self-exclusion options are also available through the responsible gaming tools in your account settings.

Gibaji is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity on the platform, including deposit limits, session time limits, loss limits, and self-exclusion options. These tools are available in your account settings at any time.

If you believe that your gambling has become a problem, or if you are concerned about another person's gambling behaviour, we encourage you to use the self-exclusion feature or contact our responsible gaming team directly. Gibaji takes all responsible gaming requests seriously and will act on them promptly.

Gibaji does not permit players who have self-excluded to re-register or access the platform during the exclusion period. Any attempt to circumvent a self-exclusion will result in permanent account closure.

Gibaji collects and processes personal data in accordance with our Privacy Policy. By registering on the platform, you consent to the collection and use of your personal data as described in that policy.

We collect personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and improving the platform experience. We do not sell your personal data to third parties. Data is shared only with service providers who assist in the operation of the platform, and only to the extent necessary for those purposes.

You have the right to request access to the personal data we hold about you, to request corrections, and to request deletion of your data subject to our legal retention obligations. To exercise these rights, contact us at [email protected].

To the fullest extent permitted by applicable law, Gibaji's liability to any player in connection with the use of the platform is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

• Gibaji is not liable for any loss of profits, loss of data, or indirect or consequential losses arising from the use of the platform.
• Gibaji is not responsible for any interruption to the platform caused by factors outside our reasonable control, including internet outages, payment provider downtime, or force majeure events.
• Gibaji does not guarantee that the platform will be available at all times or that it will be free from errors or technical issues.
• Players use the platform at their own risk. Gambling involves the risk of financial loss, and Gibaji does not guarantee any winnings or returns.

Gibaji reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The updated Terms will take effect from the date specified in the notice.

If you do not agree with the updated Terms, you must stop using the platform and contact support to close your account. Continued use of the Gibaji platform after the effective date of any changes constitutes your acceptance of the revised Terms.

We recommend reviewing this page periodically. The "Last updated" date at the top of this page will always reflect when the most recent changes were made.

If you have any questions about these Terms and Conditions, or if you need assistance with your Gibaji account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available through the Gibaji platform and app
• FAQ: visit our FAQ page for answers to common questions

For responsible gaming support, account closure requests, or data privacy enquiries, please use the same contact details and indicate the nature of your request in your message. Our team will respond within 24 hours for all non-urgent enquiries.