Gibaji FAQ –
Quick Answers, No Waiting

Registering on Gibaji takes less than two minutes. Go to /register, enter your mobile number, choose a strong password, and confirm the OTP sent to your phone. Once verified, your account is active and ready to use. No email address is required — just your Bangladeshi mobile number.

No. Each player is allowed one Gibaji account only. Creating multiple accounts is against our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the login page instead of creating a new account.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP. Enter the OTP, set a new password, and you are back in. If you no longer have access to that number, contact our support team via live chat for manual verification.

Account details like your registered mobile number can only be changed by contacting Gibaji support directly. This is to protect your account from unauthorised changes. Reach out via live chat inside the app or on the website and a support agent will guide you through the verification process.

You must be at least 18 years old to register and play on Gibaji. By creating an account, you confirm that you meet this age requirement. Gibaji takes responsible gaming seriously and reserves the right to request age verification at any time. See our Responsible Gaming page for more details.

Log in to your Gibaji account and go to the Deposit section. Choose your preferred payment method — bKash, Nagad, or Rocket. Enter the amount you want to deposit, confirm the transaction on your mobile wallet app, and your Gibaji balance updates instantly. The minimum deposit is ৳500.

The minimum deposit on Gibaji is ৳500. There is no fixed maximum, but very large deposits may require additional verification for security purposes. If you run into any issues with a large deposit, contact support via live chat and they will assist you immediately.

Most Gibaji withdrawals are processed within 5 to 30 minutes and sent directly to your bKash or Nagad account. During peak hours it may occasionally take up to one hour. Withdrawals are never held for days — if yours has not arrived within two hours, contact support immediately with your transaction reference.

The minimum withdrawal on Gibaji is ৳200. You can request a withdrawal at any time as long as your available balance meets this threshold. Bonus funds may have wagering requirements that need to be completed before they can be withdrawn — check the Offers page for specific bonus terms.

First, check that the transaction was completed successfully on your bKash or Nagad app and that the money left your wallet. If the deduction happened but your Gibaji balance has not updated after 10 minutes, contact our support team via live chat. Have your transaction ID ready — this speeds up the investigation significantly.

Gibaji currently offers six games: Crazy 777 (slots), Ocean King Jackpot (fishing/jackpot), Andar Bahar (card game), Deuces Wild (video poker), Coin Game (coin flip), and Treasure Boat Fishing (arcade fishing). All games are available on mobile and desktop with no download required on desktop.

On desktop and most mobile browsers, all Gibaji games load directly in your browser — no download needed. For the best mobile experience, you can download the Gibaji app from the App page. The app is lightweight, loads games faster, and supports push notifications for promotions and bonus alerts.

Yes. All Gibaji games use certified random number generation (RNG). Game outcomes are determined before you place your bet and cannot be altered by the platform or any third party. Results are provably fair — you can verify individual round outcomes independently. Gibaji publishes RTP (return-to-player) percentages for all games so you always know what to expect.

Crazy 777 is the easiest starting point — just spin the reels and match symbols, no strategy needed. Coin Game is also great for beginners since it is a simple heads-or-tails style bet with instant results. If you prefer card games, Andar Bahar is familiar to most Bangladeshi players and has very straightforward rules.

Absolutely. All Gibaji games are fully optimised for Android. You can play directly in your Chrome or Firefox browser, or download the Gibaji app from the App page for a faster, smoother experience. The app works on Android 6.0 and above and is compatible with all major Bangladeshi networks including Grameenphone, Robi, Banglalink, and Teletalk.

After registering, visit the Offers / Promotions page and activate the welcome bonus before making your first deposit. Once activated, make your first deposit of ৳500 or more and the bonus will be credited to your account automatically. The bonus applies across all Gibaji games.

Wagering requirements mean you need to bet a certain amount before bonus funds can be withdrawn as real cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before withdrawing. Full wagering details for each promotion are listed on the Offers page.

Yes, most Gibaji bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirements within the expiry window, the bonus and any winnings from it will be removed from your account. Always check the specific terms on the Offers page when you claim a bonus.

Yes. Gibaji regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on Crazy 777, and fishing game credits for Ocean King Jackpot and Treasure Boat Fishing. Check the Offers / Promotions page regularly and enable notifications in the Gibaji app so you never miss a deal.

Yes. Gibaji uses SSL (Secure Socket Layer) encryption on all pages and transactions. Your personal data and payment information are never stored in plain text. All financial transactions go through verified payment gateways. Gibaji does not share your data with third parties without your consent — see the Privacy Policy for full details.

If you suspect unauthorised access to your Gibaji account, change your password immediately from the account settings page. Then contact our support team via live chat to report the issue. We can temporarily lock your account while the investigation takes place to prevent any further unauthorised activity.

Gibaji never stores your bKash PIN, Nagad PIN, or any mobile wallet credentials. All payment transactions are handled directly through the official bKash and Nagad APIs with end-to-end encryption. Gibaji staff will never ask for your wallet PIN — if anyone claiming to be Gibaji support asks for your PIN, do not share it and report the contact immediately.

Visit the App page on the Gibaji website and follow the download instructions for Android or iOS. The app is not available on the Google Play Store or Apple App Store — you download it directly from Gibaji. On Android, you may need to enable "Install from unknown sources" in your phone settings before installing.

Yes, the Gibaji app is completely free to download and install. There are no subscription fees or hidden charges for using the app. All the same games, promotions, and account features available on the website are available in the app — often with a faster and smoother experience.

On Android, go to Settings → Security → enable "Install unknown apps" for your browser. Then re-download the APK from the App page and try installing again. Make sure you have at least 100MB of free storage. If the issue persists, try clearing your browser cache and downloading again, or contact support via live chat for step-by-step help.