At Gibaji, your privacy matters as much as your gameplay. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a player on our Bangladesh platform. No jargon, no hidden clauses — just straight answers.
Six principles that guide every data decision we make on the Gibaji platform.
Every piece of personal data you share with Gibaji — from your registration details to your payment information — is encrypted in transit and at rest. We use industry-standard TLS encryption across the entire platform so your data is never exposed in plain text.
Gibaji does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate the platform, verify your identity, process payments, and improve your experience. That's it — nothing more.
Gibaji gives you real control over your personal data. You can request access to everything we hold about you, ask us to correct inaccurate information, or request deletion of your data subject to our legal obligations. Contact support at any time to exercise these rights.
We only collect the data we actually need. Gibaji does not gather unnecessary personal information. Every data point we collect has a specific, documented purpose — whether that's verifying your identity, processing a payment, or keeping your account secure.
When Gibaji shares data with third-party service providers — such as payment processors or identity verification services — we only work with partners who meet our data security standards. Every partner is contractually bound to protect your data to the same standard we apply internally.
In the unlikely event of a data breach that affects your personal information, Gibaji will notify affected players within 72 hours of becoming aware of the incident. We will explain what happened, what data was involved, and what steps we are taking to address it.
Gibaji is an online betting and casino platform serving players in Bangladesh. When this Privacy Policy refers to "Gibaji", "we", "us", or "our", it means the Gibaji platform and the team responsible for operating it. We act as the data controller for all personal information collected through the Gibaji website and app.
This Privacy Policy applies to all users of the Gibaji platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. If you have questions about how we handle your data, you can reach us at [email protected] at any time.
Gibaji collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers. Here is a breakdown of each category:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, photo ID document | During registration and KYC verification |
| Contact Data | Mobile number, email address | During registration |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | During deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatically on each visit |
| Usage Data | Games played, bets placed, session duration, pages visited | Automatically during platform use |
| Communications Data | Support chat transcripts, emails sent to Gibaji | When you contact support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless it is directly relevant to a responsible gaming request you have made.
Every piece of data Gibaji collects is used for a specific purpose. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your personal data are:
Gibaji processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
Where we rely on legitimate interests as the legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific processing activity, contact us at [email protected].
Gibaji does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Gibaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a summary of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Gibaji platform. For more details on the specific cookies we use, contact our support team.
Gibaji retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The general retention periods we apply are:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Legal and regulatory compliance |
| Transaction records | 5 years from transaction date | Anti-money laundering requirements |
| Support communications | 2 years from last contact | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing consent records | Until consent is withdrawn | Proof of consent for regulatory purposes |
When your data is no longer required, Gibaji will securely delete or anonymise it. In some cases, we may retain anonymised data for longer periods for statistical analysis, but this data cannot be used to identify you.
As a Gibaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.
Request a copy of all personal data Gibaji holds about you, along with information about how it is being used.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a legal basis for us to retain it.
Ask us to pause processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service.
Object to processing of your data for direct marketing purposes or where we rely on legitimate interests as our legal basis.
Gibaji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
The Gibaji platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Gibaji or provided us with personal data, please contact us immediately at [email protected].
Upon receiving such a report, Gibaji will promptly investigate, close the account if the user is found to be underage, and delete all associated personal data. We take underage gambling extremely seriously and have age verification measures in place at registration and during the KYC process to prevent it.
Gibaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect.
The "Last updated" date at the top of this page will always show when the most recent revision was made. We encourage you to review this policy periodically. Continued use of the Gibaji platform after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Gibaji handles your personal data, please get in touch with our team. We are committed to resolving all privacy-related enquiries promptly and transparently.